Refund policy

OEM Activations Refund & Return Policy

We want every customer to be satisfied with their service. Because we provide digital coding services that modify your vehicle's software, our refund policy works differently than for physical products. Please read carefully before purchasing.

1. Eligibility for Refund

You may be eligible for a full refund if:

  • We are unable to complete the service due to vehicle compatibility issues we identify before starting
  • A technical failure on our end prevents successful completion of the service and we cannot resolve it

2. No Refund for Completed Services

Once a coding service has been successfully completed on your vehicle, the service is considered delivered and is non-refundable. This includes:

  • Feature unlocks that have been activated
  • Module flashing that has completed successfully
  • Calibration services that have been performed

This is because our service modifies your vehicle's software, and once changes are written to your vehicle's modules, the work cannot be "returned."

3. Failed Jobs

If a coding session fails to complete due to issues such as connection problems, customer error, or unexpected vehicle behavior:

  • We will work with you to retry the service at no additional cost
  • If after reasonable troubleshooting we cannot complete the service, you will be eligible for a full refund
  • We cannot refund jobs that fail due to pre-existing vehicle damage, modifications by other coders, or aftermarket modifications that interfere with the OEM software

4. Vehicle Compatibility

It is the customer's responsibility to provide an accurate VIN before purchase. Refunds will not be issued if:

  • The customer provides an incorrect VIN
  • The vehicle has been previously modified in a way that prevents our service from functioning
  • The customer's region is not supported (this is disclosed before purchase)

If you are unsure about compatibility, please contact us before purchasing.

5. Loaner Equipment

If you receive a loaner laptop or hardware as part of your service:

  • The equipment must be returned within 14 days of receiving it
  • Equipment must be returned in the same condition it was sent
  • Damaged or missing equipment will result in a charge equal to replacement cost

6. How to Request a Refund

To request a refund, contact us within 30 days of purchase with:

  • Your order number
  • The VIN of the vehicle
  • A description of the issue

We will respond within 2 business days and resolve all valid refund requests within 7 business days of approval. Refunds are issued to the original payment method.

7. Chargebacks

Filing a chargeback before contacting us to resolve an issue may result in your account being permanently banned from our service. We're committed to working with customers in good faith — please give us the opportunity to resolve issues directly.

8. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase.